Privacy policy

ISE Foods Inc. (the ”Company”) recognizes the importance of protecting your personal information, has appointed a person responsible for the management of personal information, and pays utmost attention to the proper handling of your personal information.
The Company handles personal information in accordance with the following basic policy.

1. Personal information protection system

In order to manage personal information, we have appointed a person in charge of personal information management, developed the organizational structure necessary for the management of personal information, and we ensure that this policy is well known by our officers and employees to ensure that all personal information is protected appropriately.

2. Collection and use of personal information

We collect the personal information of customers through present campaigns, our website, and so on. Before collecting such information, we clearly specify the purpose of collecting such information and the scope of use, and we collect personal information only after obtaining prior consent from the individual concerned. The private information we keep will be used mainly for the following purposes.

  • Present campaigns

    Purpose of use: Shipping of presents, collection of marketing data
    Scope of collection: Name, contact address (address, phone number, email address), age, gender, occupation, etc.

  • Mail-order sales

    Purpose of use: Delivery of products ordered by customers and confirmation of order contents
    Scope of collection: Name, contact address (address, phone number, email address), payment method, etc.

  • Inquiry form and email inquiries

    Purpose of use: To respond to inquiries sent to the Company and affiliates
    Scope of collection: Name, phone number, email address, etc.

3. Disclosure, correction, deletion

If you wish to confirm or correct your personal information, please contact us at the contact point indicated in section "8. Inquiry Office.” After confirming that you are the person in question, we will respond promptly to the extent possible.

4. Provision of personal information

We will never provide, disclose, or otherwise make available to any third party any personal information except in the following cases.

  • If expressively consented to by the customer
  • For the verification of personal information when this is called for when conducting settlement for ordered goods, after the necessary measures have been taken
  • When it is judged that this is appropriate for responding to inquiries from our affiliates
  • Upon receiving a lawful request from a court, the police, a consumer center, or any organization vested with the authority of these bodies

5. Appropriate management of personal information

In order to ensure the accuracy and safety of personal information, we strive to prevent the loss, destruction, tampering, leakage, etc., of personal information, by implementing measures to prevent unauthorized access from outside through control of access to personal information and restrictions on means of taking out personal information, in accordance with information security rules.

6. Entrusting of personal information to external contractor

Delivery of ordered products and presents earned through campaigns and the like may be consigned to a shipping company. In that case, information such as the customer’s name, address, and phone number may be supplied to the shipping company.
When consigning personal information to such an external contractor, the terms of our contract with the external contractor prohibit the external contractor from leaking or providing personal information to other parties, and we enforcing proper control over the personal information.

7. Continuous improvement of legal compliance and personal information management system

We shall comply with laws and regulations applicable to the personal information we possess, and review and improve our efforts as appropriate regarding each of the above sections.

8. Inquiry Office

Inquiries about the Company's handling of personal information can be directed to the Inquiry Office.

[Personal Information Inquiry Office]
Please use this form.